FAQ'S
For service support, please reach out to us at service@nuvorenewables.com - we're here to help!
FAQ'S
For service support, please reach out to us at service@nuvorenewables.com - we're here to help!
If you have a solar system and want to maximize your earnings from excess energy, switching to Solar Club rates at the right time is key. This program allows you to sell surplus solar power back to the grid at higher rates during peak production months.
In Alberta, the best time to switch to high export rates typically starts around mid-March and lasts until mid-September—when your solar panels generate the most excess energy. During this period, some retailers offer up to 30¢/kWh for the power you send back to the grid, significantly increasing your savings.
Programs like Light Up Alberta encourage homeowners to take advantage of these seasonal rates. To get started, you can contact Spot Power or Park Power—two providers offering Solar Club rates. Since this program is designed for homes that produce more energy than they use, it’s important to evaluate your energy production and consumption before making the switch.
Please note that Nuvo is unable to make billing changes on behalf of clients, so you’ll need to contact your energy retailer directly to enroll in the Solar Club program.
Want to make the most of your solar investment? Now’s the time to switch and start earning from the power you generate!
If your solar panels are covered in snow, they won’t generate electricity until the snow melts or slides off. However, this is a temporary effect and is already accounted for in your system’s annual energy projections. Your proposal factors in seasonal variations, so occasional snow coverage won’t impact your long-term savings.
A five-year study by NAIT’s Alternative Energy Technology program found that snow buildup on solar panels results in only about a 3% energy loss over the course of a year. This minimal impact means your system will still produce efficiently, even in Alberta’s winters.
Solar panels are also designed to shed snow quickly. Their smooth glass surface and tilted angle help snow slide off, and since panels absorb heat from sunlight, even cold winter days can help clear them. Any temporary production loss in winter is typically offset by higher energy generation in sunnier months. Additionally, with net metering, excess power produced in summer can be used as credits to help cover winter electricity use.
During the design process, we also assess where and when snow guards are needed to prevent large snow slides that could cause property damage or pose safety risks. By strategically placing these guards, we ensure snow melts and disperses gradually, reducing potential hazards while maintaining system efficiency.
At Nuvo, we install high-performance solar systems built to withstand Canadian winters. While snow may cover your panels for short periods, your system is designed to deliver reliable energy savings all year long, with safety considerations in mind.Solar panels are built to handle harsh weather, including hail. They are made with high-strength tempered glass and tested to withstand hailstones up to 25–50 mm (1–2 inches) in diameter. In many cases, they are more durable than roofing materials.
The angle of installation also helps. Most panels are mounted between 18–45 degrees, allowing hail to deflect off the surface instead of hitting directly. Even at lower angles, they are designed to endure Canada’s toughest storms.
During the most recent Hailstorm in Calgary, where golf ball-sized hail caused major roof and vehicle damage, very few panels were damaged. Even in the rare case of damage, home insurance typically covers solar panels, just like other parts of your property. It’s always a good idea to check with your provider to ensure your system is included in your coverage.
At Nuvo, we install impact-resistant panels tested for extreme weather, so you can enjoy reliable solar energy year-round—hail or shine.
For any service-related inquiries, please email us at service@nuvorenewables.com. Our team will respond within 24-48 hours to assist you. We appreciate your patience and look forward to helping you!
At Nuvo Renewables, we stand by the quality and durability of our solar systems, offering industry-leading warranties for peace of mind. Here’s what’s covered:
Solar Panels – Backed by a 25-year manufacturer warranty, ensuring long-term performance and efficiency.
SolarEdge String Inverters – Comes with a 12-year warranty, with options to extend coverage to 20 or 25 years for added protection.
SolarEdge Power Optimizers – Covered by a 25-year warranty, guaranteeing optimized energy output for the lifespan of your system.
APS Micro Inverters - APsystems microinverters come with a standard 10-year warranty, with an optional 25-year extended warranty available.
Workmanship Warranty – At Nuvo Renewables, we provide a lifetime workmanship warranty, ensuring your installation is done right and built to last.
These warranties ensure that your solar system will deliver reliable, long-term energy savings with minimal maintenance. If you have any questions about warranty details or extensions, feel free to reach out—we’re here to help!
If this issue has only occurred for one month, your energy retailer may have missed a meter reading, and the credit should appear on your next bill. However, it’s best to call and confirm with them.
If you haven’t received any credits since your solar system was installed, contact your energy retailer to ensure you’re registered as a microgenerator. This registration is typically automatic after installation, but a confirmation call won’t hurt. You can also check your microgeneration approval letter, which was included in your turnover package.
Another possibility is that your home consumed all the solar power generated that month, meaning none was exported to the grid. Since solar energy first powers your home’s loads before sending excess power to the grid, this can sometimes happen. While you won’t see export credits in this case, your bill will still be lower due to reduced grid consumption.
After your electrical inspection passes, we submit a request to the utility to commission your site as a microgenerator. In some cases, this requires a meter swap to a bi-directional meter. The registration process typically takes 1–2 weeks. As a result, you may not see microgeneration credits until the next billing cycle after inspection approval.
For further confirmation, reach out to your energy retailer to verify your registration status and billing details.
Has your electricity consumption increased? Whether you’ve added new appliances, an electric vehicle, or simply want to further reduce your reliance on the grid, expanding your solar system can help offset your growing energy needs.
At Nuvo, we design solar systems with future expansion in mind, ensuring that your initial layout and installation allow for seamless upgrades. Our team will assess your current setup, evaluate available space, and create an optimized expansion plan that integrates smoothly with your existing system.
Reach out to us at sales@nuvorenewables.com, and one of our solar specialists will guide you through the process of upgrading your system for maximum efficiency and savings!If you notice that your system’s maximum power output is lower than its total rated size, don’t worry—this is completely normal. The difference comes from how solar power is measured and converted for home use.
Your solar panels are rated in Direct Current (DC) power, but your home runs on Alternating Current (AC) power. The inverter is responsible for converting DC into AC, and during this process, there are natural efficiency losses. This means the total AC output will always be slightly lower than the DC capacity of your system.
Additionally, inverter sizing plays a role. Many solar systems are intentionally designed with a slightly smaller inverter than the total DC panel capacity. This is called inverter clipping, and it actually improves overall system efficiency. Benefits of this design include:
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Maximizing energy production throughout the day, especially in lower sunlight conditions.
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Compensating for natural energy losses due to factors like temperature, shading, and wiring.
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Enhancing system longevity, as an oversized inverter would operate less efficiently.
For a deeper dive into how your system is designed for maximum efficiency, feel free to explore [this resource], which provides a comprehensive breakdown of DC-to-AC oversizing and its benefits.
At Nuvo, we design every solar system to ensure optimal long-term performance, balancing panel size with inverter capacity for maximum energy output and efficiency. If you’d like more details on how your system is designed, feel free to reach out!
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The Canada Greener Homes Loan is a government-backed, interest-free loan designed to help homeowners finance energy-efficient home upgrades, including solar panel installations.
To qualify for the loan, homeowners must:
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Own a primary residence in Canada.
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Complete a pre-retrofit energy audit through the Greener Homes Initiative.
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Implement eligible energy-efficient upgrades like solar panels, insulation, and heat pumps.
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Homeowners can access an interest-free loan of up to $40,000, with repayment terms of 10 years.
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Solar PV systems for residential use.
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Battery storage solutions if part of a solar system.
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Upgrades to existing solar setups to increase efficiency.
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Complete a pre-retrofit home energy evaluation by an approved energy advisor.
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Choose eligible upgrades (such as solar panels).
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Submit your application through the official Canada Greener Homes portal.
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Get approval and receive funds before starting the project.
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Complete the upgrades and undergo a post-retrofit evaluation.
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Approval timelines can vary, but applicants should expect a few weeks to a few months, depending on demand and processing times.
Yes! The loan can be combined with:
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Provincial and municipal solar rebates.
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Net metering programs that allow homeowners to sell excess energy back to the grid.
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No, the loan is not a grant, but rather an interest-free loan. However, it can be used alongside the Canada Greener Homes Grant, which provides direct funding for energy-efficient home improvements.
The loan remains tied to the homeowner, not the property. If you sell your home, you are responsible for repaying the loan. However, since solar panels and energy-efficient upgrades increase property value, you can recoup the loan amount through the increased sale price of your home—often with additional profit left over.
For more details and to start your application, visit the official Canada Greener Homes Initiative website.
Solar panels generate electricity by converting sunlight into direct current (DC) electricity through photovoltaic (PV) cells. When sunlight hits the panels, these cells absorb energy and create an electrical flow.
Since most homes use alternating current (AC) electricity, the DC power is sent to an inverter, where it is converted into AC electricity. This electricity can then be used to power your home, charge an electric vehicle, or be stored in a solar battery for later use. Any excess energy can also be exported to the grid, earning you credits on your electricity bill.
At Nuvo, we’re committed to making clean energy accessible and effortless. We offer cutting-edge solar technology designed for maximum efficiency, reliability, and long-term savings. With a 25-year warranty on our high-performance solar panels, you can enjoy worry-free renewable energy for decades to come.
Solar panels generate electricity by converting sunlight into direct current (DC) electricity through photovoltaic (PV) cells. When sunlight hits the panels, these cells absorb energy and create an electrical flow.
Since most homes use alternating current (AC) electricity, the DC power is sent to an inverter, where it is converted into AC electricity. This electricity can then be used to power your home, charge an electric vehicle, or be stored in a solar battery for later use. Any excess energy can also be exported to the grid, earning you credits on your electricity bill.
At Nuvo, we’re committed to making clean energy accessible and effortless. We offer cutting-edge solar technology designed for maximum efficiency, reliability, and long-term savings. With a 25-year warranty on our high-performance solar panels, you can enjoy worry-free renewable energy for decades to come.
Yes! Solar panels generate electricity year-round, even in winter. While shorter days and snow coverage can slightly reduce production, solar panels are actually more efficient in colder temperatures than in extreme heat. This means they can perform exceptionally well, even in winter conditions.
Net metering allows homeowners with solar panels to send extra electricity back to the grid in exchange for credits on their power bill. This helps you save money by using solar energy when it’s available and drawing from the grid when it’s not.
When your solar panels produce electricity, your home uses that power first. If you generate more than you need, the extra energy goes to the grid, and your energy retailer gives you credits. Later, when your solar system isn’t producing enough—like at night or in winter—you can use those credits to reduce your electricity costs.
Net metering helps lower your energy bills and ensures no solar power goes to waste. To participate, your utility company installs a bi-directional meter to track the energy you send to and receive from the grid. Alberta’s Micro-Generation Regulation allows systems up to 5 megawatts (MW) to qualify. Most energy retailers offer a 1:1 credit rate, meaning you get credited at the same price you would pay for electricity.
For even greater savings, some energy providers in Alberta offer a Solar Club Rate, which allows homeowners to receive higher rates for the energy they export to the grid. These programs typically offer two rate options: a high export rate (when you’re producing a lot of excess energy) and a low import rate (when you need to buy electricity). By switching between these rates strategically, solar system owners can maximize their earnings from exported power while minimizing costs when drawing from the grid.
If you want to save on electricity and get the most out of your solar system, net metering is a great option. At Nuvo, we install high-quality solar systems designed to take full advantage of Alberta’s net metering program, helping you maximize your savings.
The cost of installing solar panels varies depending on factors such as system size, energy needs, and roof layout. Every home is different, which is why there’s no one-size-fits-all price for solar installation.
At Nuvo, we design custom solar solutions that maximize your available space and energy savings. Instead of offering generic pricing, we assess your home’s unique energy consumption and layout to create a system that delivers the best value for you.
The best way to get an accurate estimate is to request a FREE quote from our team. We’ll analyze your property and provide a clear breakdown of costs, potential savings, and available incentives—helping you make an informed decision about going solar.
With Nuvo, you’re not just getting solar panels—you’re investing in a high-performance system designed for long-term efficiency and savings. Contact us today to find out what solar could look like for your home!
Not all roofs are the same, and certain factors affect how well a solar system will perform on your home. The most important factor is sunlight exposure—roofs that receive direct sunlight for most of the day are ideal for solar. In Alberta, south-facing roofs produce the most energy, but east- and west-facing roofs can still generate significant savings. If your roof has minimal shading from trees, chimneys, or nearby buildings, it’s likely a great candidate for solar.
Another key consideration is roof size and space availability. The more open space you have, the more solar panels can be installed, leading to higher energy production. However, even smaller roofs can accommodate solar panels with a well-designed system.
The condition and age of your roof also matter. If your roof is older or due for repairs, it’s best to address these issues before installing solar panels. Since solar systems last 25+ years, having a solid, well-maintained roof ensures long-term durability and a hassle-free installation.
Your roof material and structure are also important. Most roofing materials, such as asphalt shingles, metal, and tiles, are compatible with solar panels. However, some materials—like slate or cedar shake—may require special mounting techniques. We have experience installing on all types of roofs.
If you’re unsure whether your roof is a good fit for solar, Nuvo offers free assessments to evaluate its suitability. Our experts will analyze your roof’s orientation, structure, and shading to design a system that maximizes energy production and savings. Contact us today for a free consultation and find out if solar is right for your home!
Yes! Even if you’re planning to move in the next few years, installing solar can still be a smart financial decision. Solar panels not only reduce your energy bills while you live in the home but also increase your property value when it’s time to sell by 3-4%, according to studies.
Studies show that homes with solar panels sell faster and for a higher price than those without. Buyers are increasingly looking for energy-efficient homes, and a solar system is a valuable upgrade that can make your property more attractive. In Alberta, where electricity prices can fluctuate, potential buyers see the long-term savings of a solar-powered home as a major benefit.
Additionally, many financing options, such as zero-down solar loans or government incentives, allow homeowners to install solar with little to no upfront cost.
If you plan on moving within the next few years but still want to lower your electricity bills in the meantime, Nuvo can help you design a solar system that maximizes both short-term savings and long-term resale value. Get in touch today to explore your options!
No, the loan is not a grant, but rather an interest-free loan. However, it can be used alongside the Canada Greener Homes Grant, which provides direct funding for energy-efficient home improvements.
No, standard grid-tied solar systems do not work during a power outage. This is a built-in safety feature to protect utility workers who may be repairing the grid. When the power goes out, your solar system automatically shuts down to prevent electricity from feeding back into the grid.
However, if you want backup power during outages, you can add a battery storage system. A solar battery allows you to store excess energy and use it when the grid goes down, keeping essential appliances running.
If backup power is important to you, Nuvo offers battery solutions designed to work seamlessly with your solar system. Contact us to learn more about how solar storage can keep your home powered, even when the grid isn’t.
A Level 2 home charger charges your EV up to 10x faster than a standard outlet, ensuring your vehicle is always ready to go.
We offer top-tier Level 2 EV chargers for residential and commercial use, including home charging stations, commercial-grade solutions, and solar-integrated options for businesses and multi-unit properties. We’d be happy to discuss your needs and help you find the best solution for you.
A standard installation takes 2-4 hours, depending on your electrical setup.
No, an upgrade is rarely necessary. If your panel lacks the capacity for an EV circuit, we can install an Electric Vehicle Management System (EVMS) to optimize your existing electrical setup and safely accommodate your charger. The EVMS may also allow an increased charging rate as well.
Yes, local regulations require a permit and inspection for EV charger installations to ensure safety and code compliance. Our team handles the permitting process and final inspection to ensure your charger meets all necessary requirements.
The charging speed of a Level 2 charger depends on the breaker size and your vehicle’s onboard charger capacity:
40A Breaker (32A Charging) → ~25 miles of range per hour
50A Breaker (40A Charging) → ~30 miles of range per hour
60A Breaker (48A Charging) → ~35-40 miles of range per hour
Your EV’s maximum charging capability also affects the speed. Even if a charger supports higher amperage, your vehicle will only charge as fast as its onboard charger allows.
A residential battery storage system stores excess electricity, usually generated from solar panels, for later use. This allows homeowners to use stored energy during power outages, at night, or when electricity rates are high.
Solar panels generate electricity during the day. Excess energy that isn’t immediately used is stored in the battery instead of being sent back to the grid. When solar production is low (such as at night, heavy snowfall or during cloudy days), the battery provides stored energy for your home.
Yes! Battery storage can charge from the grid and be used as a backup power source during outages or peak demand times when electricity is more expensive.
If you have essential appliances or a lifestyle that can’t afford a power outage, want to lower electricity costs, or make better use of your solar energy, a battery storage system can be a great investment.
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Power Reliability: A battery provides backup power to keep critical appliances like refrigerators, medical devices, lights, and Wi-Fi running during outages.
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Lower Electricity Bills: By storing excess solar energy, a battery reduces your reliance on the grid, helping you save on energy costs.
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Maximizing Solar Energy: Instead of sending unused solar power back to the grid, a battery stores it for later use, ensuring you get the most out of your system.
A professional installer can assess your home’s energy usage, backup power needs, and system compatibility to recommend the best battery solution for your situation.
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The duration a battery can keep your home running during a power outage depends on:
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Battery Capacity – Measured in kilowatt-hours (kWh), most residential batteries range from 5 kWh to 20+ kWh.
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Essential vs. Whole-Home Backup – Running only essential appliances (e.g., fridge, Wi-Fi, lights) extends backup time compared to powering an entire home.
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Energy Consumption – Higher energy use depletes the battery faster.
For example, a 10 kWh battery could power essential loads for 8-12 hours, while multiple batteries can extend backup time significantly.
To find the right solution, our team at Nuvo can assess your energy needs and recommend a battery storage system that fits your home and lifestyle.
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The number of batteries you need depends on your energy usage, backup needs, and system goals.
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Essential Backup vs. Whole-Home Power – A single battery can keep essential devices (like lights, Wi-Fi, and a refrigerator) running for most of the day, while multiple batteries are needed for whole-home backup or extended outages.
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Length of Power Outages – If you experience frequent or long outages, adding extra batteries ensures greater energy security and longer-lasting power.
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Energy Consumption – Homes with higher electricity use may need additional storage capacity to meet demand.
Our experts can assess your energy needs and design a solution that fits your home. Contact us at (Insert best email for this) for a personalized quote.
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Yes! Modern battery storage systems have built-in safety features to prevent overheating, overcharging, and short circuits. Proper installation and ventilation further enhance safety.
Most lithium-ion battery systems last 10-15 years or 4,000-6,000 charge cycles, depending on usage and maintenance. Many manufacturers offer warranties of 10 years or more.
The APsystems EMA App provides real-time solar production data, allowing homeowners to track their system’s performance.
Steps to Access Monitoring:
1. Download the EMA App (an invite will also be emailed to you during installation)
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Available on iOS (App Store) and Android (Google Play Store).
2. Log in with the credentials provided during installation.
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Nuvo or the installer will create an account for you.
3. View Your System Performance
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Monitor current and historical solar energy production.
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Track each panel’s performance (updated every 10 minutes).
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APS microinverters are small, panel-level inverters that convert DC electricity from solar panels into AC power directly at the panel. Unlike some string inverters, which manage multiple panels at once, microinverters optimize each pair of solar panels independently for maximum energy output and reliability.
APsystems does not include home energy consumption tracking. To monitor both solar production and household energy use, Nuvo recommends installing the Emporia Vue Energy Monitor.
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Tracks how much solar energy you produce and use.
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Shows how much energy is imported/exported to the grid.
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Allows monitoring of multiple panels with Nesting.
Please reach out to us at sales@nuvorenewables.com to inquire about adding this.
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Panel-Level Optimization: If one panel is shaded, the others continue producing at full efficiency.
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Flexible System Design: Panels can be installed in different orientations and roof sections.
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Increased Safety: No high-voltage DC wiring inside the home.
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Scalability & Redundancy: No minimum panel count, and system expansion is easy.
Integrated Monitoring: Real-time panel performance tracking via the EMA monitoring app.
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If your ECU (Energy Communication Unit) is disconnected from the internet, follow these steps based on your connection type:
1. Check Your Connection Type
Determine whether your ECU is connected via: Ethernet (Hardwired Connection. Most Common) or Wi-Fi (Wireless Connection)
2. Restoring Internet Connection for a Hardwired (Ethernet) Setup
If your ECU is connected via Ethernet cable, try these steps:
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Unplug both the Ethernet cable and power cable from the ECU.
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Restart your router: Unplug it from power for 30 seconds, then reconnect it and wait for it to fully reboot.
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Reconnect the ECU: First, plug the Ethernet cable back into the router. Then, reconnect power to the ECU.
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Wait a few minutes and check if monitoring resumes. If the ECU is still offline, try moving it to another Ethernet port on the router or replacing the Ethernet cable.
3. Restoring Internet Connection for a Wi-Fi Setup
If your ECU is connected via Wi-Fi, follow these steps:
To reset the WiFi on an APsystems ECU using the EMA app, navigate to the “Workspace” section within the app, then select “ECU Network Settings” and choose “WLAN Settings” to access your WiFi network options, where you can select your desired network and enter the password to reconnect.
4. Improving ECU Connectivity
If your ECU continues to disconnect frequently: Move the ECU closer to your Wi-Fi router for a stronger signal. Consider using an Ethernet connection instead of Wi-Fi for more stable connectivity.
5. Switching from Ethernet to Wi-Fi
If you want to switch from a wired Ethernet connection to Wi-Fi:
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Unplug the Ethernet cable from both the ECU and the router.
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Follow the steps in the Wi-Fi setup guide above to connect the ECU wirelessly.
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APS microinverters do not natively support battery integration. However, batteries can still be added using AC-coupled storage systems that work independently of the solar inverter.
If your APsystems monitoring displays “NC” (Not Communicating) on certain panels, it means that the affected microinverter(s) are not currently sending data to your ECU (Energy Communication Unit). However, this does not necessarily mean that your solar panels have stopped producing power. Here’s what you need to know and how to troubleshoot the issue.
1. Snow Coverage & Weather Conditions
If your solar panels are covered in snow, the microinverters may temporarily report as “NC” because they are unable to generate enough power to communicate with the ECU. This is normal during winter months and does not indicate a system failure. Once the snow melts or slides off, the panels will resume production automatically, and their status will update accordingly in your monitoring app.
2. Temporary Communication Loss
If your panels are not covered in snow, they are likely still generating power, but the microinverter(s) may have temporarily lost communication with the ECU. This can happen for a variety of reasons, including signal interference, network disruptions, or minor system resets. In most cases, the system will automatically restore communication within 24-48 hours without requiring any action from you.
3. Steps to Troubleshoot If “NC” Persists Beyond 48 Hours
Please reach out to service@nuvorenewables.com, and we will be happy to assist you further.
You can explore helpful videos and tutorials by visiting APsystems’ official YouTube channel for step-by-step guides, troubleshooting tips, and product overviews.
Monitoring your solar system is simple and accessible from anywhere.
1. Use the MySolarEdge App:
The MySolarEdge app is available for both Apple and Android devices. Download it from the App Store or Google Play and log in using the credentials created during your installation.
Need help navigating the app? Watch this video for a step-by-step guide.
2. Access Your System Online:
Prefer using a desktop? You can monitor your system online here for real-time insights and performance data.
Keeping track of your system ensures optimal efficiency and maximum savings!
If your system has lost its internet connection, follow these recommended steps to restore it:
1. Power Cycle Your Devices:
• Turn off your inverter using the breaker in your electrical panel. Wait 15 seconds until the LEDs power off, then turn it back on. Allow 5 minutes for the inverter to restart.
• Restart your router by unplugging it from power for 30 seconds, then plugging it back in. Wait until it fully reconnects.
2. Follow the Reconnection Guide
If the issue persists, follow the detailed reconnection steps here.
The LED indicators on your inverter provide important status updates about your system. Here’s what they mean:
🟢 Solid Green – Your system is actively producing power.
🟢 🟢 🟢 Flashing Green – Your system is connected but not currently producing (e.g., at night or when solar panels are covered by snow).
🔵 Blue – Your inverter is communicating with the monitoring platform.
🔴 Red – A system fault has occurred. Please contact our support team at service@nuvorenewables.com for assistance.
For more details, refer to the official LED guide here.
Looking for helpful videos to better understand your SolarEdge system? Explore a variety of tutorials and guides on the official SolarEdgePV YouTube channel here.
From system monitoring to troubleshooting tips, these videos provide everything you need to get the most out of your solar energy system!
Should you have any further questions, please email us at service@nuvorenewables.com, and we will be happy to assist you.
As a homeowner, you can quickly connect with a SolarEdge support representative through their live chat feature for real-time assistance. We do suggest reaching out to service@nuvorenewables.com for assistance first!
Steps to Start a Chat with SolarEdge Support:
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Visit the SolarEdge Website – Go to the official SolarEdge support page for detailed instructions.
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Find the Chat Icon – Look for the chat button, usually in the lower right corner of the page.
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Enter Your Information – Provide details like your system ID, error codes, or issue description to ensure faster assistance.
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Start the Conversation – A SolarEdge representative will join the chat to assist you in real time.
For faster support, have your system details and any relevant documentation ready before initiating the chat.
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